Last Updated: June 2026
ConvoGPT AI is committed to responsible data management and transparency regarding how customer information is stored, retained, and deleted.
This Data Retention Policy explains how long we retain information collected through our services and the factors that influence retention periods.
The purpose of this policy is to:
Protect customer privacy
Support business continuity
Meet legal and regulatory obligations
Maintain platform security
Ensure efficient data management
This policy applies to information processed through:
AI Voice Agents
AI Employees
CRM Services
Lead Management
SMS Automation
Email Automation
Workflow Automation
Customer Support Services
Related Platform Features
ConvoGPT AI may process and retain:
Name
Company Name
Email Address
Phone Number
Billing Information
Leads
Prospects
Customer Records
Contact Information
Communication History
SMS Messages
Email Records
Call Logs
Appointment Data
Conversation Records
Knowledge Bases
Prompts
Workflows
Automation Settings
Training Materials
Login Activity
System Logs
Security Logs
Usage Analytics
Retention periods may vary depending on the type of data and legal requirements.
| Data Type | Typical Retention Period |
|---|---|
| Account Information | Duration of Account + Up to 24 Months |
| CRM Data | Duration of Account |
| Knowledge Bases | Duration of Account |
| Workflows & Automations | Duration of Account |
| Support Requests | Up to 24 Months |
| Security Logs | Up to 12 Months |
| System Logs | Up to 12 Months |
| Billing Records | As Required by Law |
These periods may be adjusted where necessary to comply with legal, contractual, or operational requirements.
Customers maintain ownership of their data.
Customers may request:
Data export
Data access
Data correction
Data deletion
Requests may be submitted to:
When an account is cancelled or terminated:
Access to the platform may be suspended.
Customer data may remain available for a limited period to allow data retrieval.
Following the retention period, data may be deleted or anonymized unless retention is required by law.
Customers are encouraged to export important information before account closure.
Backup systems are maintained to support:
Disaster recovery
Business continuity
Platform reliability
Backup copies may persist for a limited period after deletion requests before being automatically overwritten according to operational schedules.
Certain information may be retained longer when necessary to:
Comply with legal obligations
Resolve disputes
Enforce agreements
Detect fraud
Protect platform security
Retained information is protected using reasonable technical and organizational safeguards, including:
Access controls
Authentication measures
Monitoring systems
Secure infrastructure
Backup protections
Additional details are available in our Security & Data Protection Policy.
Where data is transferred internationally, ConvoGPT AI implements appropriate safeguards consistent with applicable privacy laws and contractual obligations.
ConvoGPT AI may update this Data Retention Policy periodically to reflect operational, legal, or regulatory changes.
Updated versions will be published on this page.
For questions regarding data retention, deletion, or privacy rights, please contact:
Privacy Team
privacy@convogpt.ai
Support Team
support@convogpt.ai
ConvoGPT AI
Greenville, South Carolina, USA
