Last Updated: June 2026
At ConvoGPT AI, protecting customer data is one of our highest priorities. We are committed to maintaining secure systems, responsible data handling practices, and operational safeguards designed to protect the confidentiality, integrity, and availability of customer information.
ConvoGPT AI implements technical and organizational measures designed to protect customer data against unauthorized access, disclosure, alteration, and destruction.
Security is integrated throughout our platform, infrastructure, and operational processes.
We take reasonable measures to safeguard customer information, including:
Secure authentication and access controls
Encrypted communication channels
Restricted administrative access
Regular software updates and security patching
Monitoring of platform activity
Secure data storage practices
Access to customer information is limited to authorized personnel who require access to perform operational, support, or maintenance functions.
Access rights are reviewed periodically and granted based on the principle of least privilege.
Our platform is hosted using reputable cloud infrastructure providers that maintain industry-standard physical and network security controls.
Security measures include:
Network protection
Firewall controls
Infrastructure monitoring
Redundancy and availability safeguards
Backup and recovery procedures
Data transmitted between users and our platform is protected using industry-standard encryption protocols.
Where applicable, sensitive information is encrypted during transmission and storage.
We maintain backup procedures designed to support business continuity and recovery in the event of unexpected service disruptions.
Backup schedules and retention periods may vary depending on system requirements and operational needs.
ConvoGPT AI may utilize trusted third-party providers to support platform operations, including:
Cloud hosting services
Payment processors
Communication providers
Analytics and monitoring services
All providers are selected based on operational, security, and reliability considerations.
We maintain procedures for identifying, investigating, and responding to security incidents.
In the event of a confirmed security incident affecting customer information, we will take appropriate steps to investigate, mitigate impact, and provide notifications where required by applicable law.
Customers are responsible for:
Protecting account credentials
Enabling strong passwords
Restricting access to authorized personnel
Complying with applicable privacy and data protection laws
Our privacy practices are described in our Privacy Policy.
Additional information is available in:
Privacy Policy
Terms & Conditions
Acceptable Use Policy
Data Processing Agreement (where applicable)
ConvoGPT AI provides AI-powered automation tools that operate based on customer-provided configurations, workflows, and instructions.
Customers are responsible for ensuring their use of AI-generated communications complies with applicable laws, regulations, and industry requirements.
For security-related questions, concerns, or vulnerability reports, please contact:
Security Team
Email: security@convogpt.ai
General Support
Email: support@convogpt.ai
We take all security inquiries seriously and will review reports promptly.
